Refund policy

At The Detail Collective, our products are handmade with care and attention. Because our items are handcrafted, slight variations and natural imperfections may occur and are part of the unique character of the products.

We carefully inspect and package every order to ensure it arrives safely and in excellent condition. However, due to the nature of our products, we maintain the following policy:

Returns & Refunds

• We do not offer refunds or returns for:
  • Minor imperfections in wax or appearance
  • Variations in color, texture, or finish
  • Damage or changes caused by delay of retrieving shipping package
    
  • Delays by shipping carrier
  • lack of candle care
• If you decide to return an unused candle, please contact us by emailing hello@thedetailcollectivceco.com within 7 days of delivery.
• Original shipping will not be refunded.  Customers are responsible for return shipping and will be charged a $5 restocking fee per candle.

Damaged Items

• If your item arrives broken or damaged, please contact us by emailing hello@thedetailcollectivceco.com within 7 days of delivery.
• To process a replacement request, we will require:
  • Your order number
  • Photos of the damaged product and packaging

Approved damaged items will be replaced with the same product whenever possible.

Exchanges

• We do not offer exchanges at this time.

Candle Care

To ensure your candle burns as intended, please follow all provided candle care instructions. Proper candle care helps maximize scent, appearance and burn quality, performance, and longevity.

We appreciate your understanding and support of our small business.