Return Policy

We hope every product from The Detail Collective feels intentional, beautiful, and meaningful in your home.

Natural Candle Disclaimer

To get the best experience from your candle, always follow the care instructions provided with your product.

Our candles are made with natural waxes and hand-poured with care, which means each one may have slight variations. Small imperfections such as minor surface texture, frosting, wet spots, tiny air bubbles, slight color variation, or wax settling after burning are normal characteristics of natural candle materials and do not affect the quality, safety, or performance of the candle.

Because of this, these natural variations are not considered manufacturing defects and do not qualify for exchange or replacement. However, if your candle arrives damaged or has a true manufacturing issue that prevents proper use, please contact us within 7 days so we can make it right at hello@thedetailcollectiveco.com

Returns

We want you to love the pieces you bring into your life. Unused products may be returned within 7 days of delivery.

To begin a return, email hello@thedetailcollectiveco.com with your order number. Customers are responsible for return shipping unless the product arrived damaged or incorrect. A $5 restocking fee will be charged for each candle. Original shipping charges are nonrefundable.

Non-Returnable Items

For safety and quality reasons, we cannot accept returns or exchanges on:

Used or burned candles
Products with visible signs of use
Items returned after 7 days
Gift cards
Final sale or clearance items
Custom or limited-edition products, unless damaged or defective

What if my order arrives damaged or incorrect?

We do our best to package your order with care to ensure they arrive damage free. If for some reason, they do arrive damaged, please email hello@thedetailcollectiveco.com within 7 days of delivery with your order number and clear photos of the product damage, packaging and shipping box to initiate an exchange.

Keep the packaging until you hear from us—it may be needed to complete a shipping claim. We’ll work quickly to make things right.

Can sale items be returned?

Final-sale and clearance items cannot be returned or exchanged unless they arrive damaged or you receive the wrong product.

Do you offer exchanges?

Because inventory may be limited, we cannot always guarantee direct exchanges. Contact us at hello@thedetailcollectiveco.com, and we’ll help you determine the best option.

We offer exchanges only if a candle arrives with a manufacturing defect or you receive the wrong product.

Examples may include:

broken or cracked glass
a damaged wick
a product that arrives unusable due to manufacturing or shipping damage
an incorrect item sent by mistake

To request an exchange due to a defect or incorrect products, please contact us within 7 days of delivery at thedetailcollectiveco@gmail.com with your order number and clear photos of the issue. Once reviewed, we’ll help make it right. We reserve the right to have you return any damaged product.

Keep the packaging until you hear from us—it may be needed to complete a shipping claim. We’ll work quickly to make things right.